Shipping policy

Thank you for shopping with ROSIE IN THE SKY. We are committed to providing a fast, secure, and reliable shipping experience. Please review our Shipping Policy before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Please note:

  • Orders are processed Monday through Friday.
  • Orders are not processed on weekends or public holidays.
  • During peak seasons or promotional events, processing times may be slightly extended.

Shipping Options

Standard Shipping

  • Orders: $0.00 – $49.99
  • Shipping Fee: $12.00

Free Standard Shipping

  • Orders: $50.00 and above
  • Shipping Fee: FREE

Expedited Shipping

  • Orders: $0.00 – $99.99
  • Shipping Fee: $18.00

Free Expedited Shipping

  • Orders: $100.00 and above
  • Shipping Fee: FREE

Estimated Delivery Time

Estimated delivery times after shipment:

  • United States: 5–10 Business Days
  • International: 7–15 Business Days

Please note that delivery times are estimates only and may vary due to weather conditions, customs clearance, carrier delays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become available after shipment.

Delivery Conditions & Limitations

To help ensure successful delivery, please review the following conditions:

  • Incorrect or Incomplete Address: ROSIE IN THE SKY is not responsible for delivery failures resulting from incorrect or incomplete shipping information provided by customers.
  • P.O. Boxes: Standard Shipping to P.O. Boxes is available where supported by the shipping carrier.
  • Military Addresses: We currently do not ship to APO, FPO, or DPO military addresses.
  • Unclaimed Packages: Packages returned because they were unclaimed may require additional shipping charges before reshipment.
  • Address Changes: Shipping addresses cannot be modified after an order has entered processing.

Damaged or Lost Packages

ROSIE IN THE SKY is not responsible for products that are lost or damaged during shipping.

If your package arrives damaged, please contact the shipping carrier directly to submit a claim.

Please retain:

  • The damaged merchandise
  • Original packaging
  • Shipping label
  • All packing materials

These may be required during the carrier's investigation.

If you need assistance, please contact us at:

📧 studio@rosieinthesky.com

We will gladly assist you throughout the process.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are not included in your purchase price and are the responsibility of the customer.

Business Address Notice

The address below is provided for business correspondence only and is not our return address.

Please do not send returned merchandise to this address. Contact our customer support team first to obtain return authorization and the correct return instructions.

Contact Information

ROSIE IN THE SKY

📧 Email: studio@rosieinthesky.com

📍 Business Address:

247 Border Rd
Goose Creek, SC 29445
United States

Business Address Only – Not a Return Address

If you have any questions regarding shipping or your order, please contact studio@rosieinthesky.com. Our customer support team typically responds within 24–48 business hours and is always happy to assist you.