Refund policy

At ROSIE IN THE SKY, your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Eligibility

Returns are accepted within 30 days of the delivery date.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.
  • Be in their original condition.
  • Have all original tags attached.
  • Be free from makeup, perfume, stains, odors, pet hair, or any signs of wear.
  • Be returned in the original packaging whenever possible.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Lingerie and underwear
  • Bras and shapewear
  • Swimwear with the hygiene liner removed or damaged
  • Bodysuits
  • Earrings and certain personal accessories
  • Gift cards
  • Personalized or custom-made products
  • Final Sale or Clearance items
  • Products damaged due to misuse, improper care, or normal wear and tear

How to Request a Return

Before returning any item, please contact our customer support team.

📧 Email: studio@rosieinthesky.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos (if the item is damaged, defective, or incorrect)

Once your request has been approved, we will provide the correct return address and complete return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
  • Original shipping charges are non-refundable.
  • We recommend using a trackable shipping service, as ROSIE IN THE SKY is not responsible for lost or delayed return shipments.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the item
  • Photos of the shipping package and shipping label

After reviewing your request, we will determine the appropriate solution, which may include a refund or replacement where applicable.

Refund Processing

Once your returned package has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your financial institution may require additional processing time before the refund appears in your account.

Order Cancellation

Orders may be canceled within 12 hours after they are placed.

Once an order has entered processing or has already been shipped, cancellation requests may no longer be accepted.

For cancellation requests, please contact:

📧 studio@rosieinthesky.com

Shipping Restrictions

Please note the following shipping limitations:

  • We do not ship to APO, FPO, or DPO military addresses.
  • Orders cannot be redirected after shipment.
  • Customers are responsible for providing a complete and accurate shipping address.

Chargebacks & Payment Disputes

If you experience any issue with your order, we encourage you to contact our customer support team before opening a payment dispute or chargeback.

We will do our best to resolve your concerns quickly and fairly.

Return Address Notice

The business address displayed on our website is for business correspondence only and is not our return address.

Please do not send returned merchandise to this address. Customers must contact us first to receive return authorization and the correct return address.

Contact Information

ROSIE IN THE SKY

📧 Email: studio@rosieinthesky.com

📍 Business Address:

247 Border Rd
Goose Creek, SC 29445
United States

Business Address Only – Not a Return Address

If you have any questions regarding returns or refunds, please contact studio@rosieinthesky.com. Our customer support team typically responds within 24–48 business hours and is always happy to assist you.